GENERAL INFORMATION
To ensure that your package is properly delivered and that you receive your package within the time frames advertised, please make sure that your address is entered correctly and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring a timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments, if the address information provided is incorrect.
PROCESSING TIME
All orders are subject to processing time seperate from the time it takes for a shipment to reach its destination once it has been picked up from our facility by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3 - 7 business days (excluding Sundays and Holidays) to process.
SHIPPING RATES & TIMELINES
For U.S. Domestic & International orders, we will use USPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.
After orders have been processed, tracking will be sent to email address provided. Please note that orders to U.S. destinations may take 3 - 7 business days to arrive from the date that it is shipped out, depending on the shipping method selected and final destination of the order.
SHIPPING FEES
Shipping fees are non-refundable. If you refuse any shipments from Nys Accessories, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it, you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. NOTE: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Nys Accessories does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
OUT OF STOCK ITEMS
If your order includes multiple items and one or more of the items are out of stock, we will go ahead and ship the rest of your order, and issue you store credit for the item(s) that aren't in stock.